Shipping Policy
At Mk Aquarium Orbit, we strive to ensure a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions associated with the shipment of products purchased from our Platform.
1. Shipping Regions
We currently ship to select locations within India. If your location is outside our shipping region, we apologize for any inconvenience. Please check our delivery coverage during checkout for more details.
2. Processing Times
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Times
- Standard delivery times range between 3-7 business days, depending on your location.
- For remote areas, delivery may take longer due to logistical challenges.
- Tracking details will be provided once the shipment is dispatched.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during the checkout process.
- We occasionally offer free shipping promotions for select items or order amounts.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment's progress on our courier partner’s website.
6. Delayed or Failed Deliveries
- If there are delays due to unforeseen circumstances, we will notify you promptly.
- In case of a failed delivery attempt, the courier will make additional attempts before returning the package to us.
- To avoid failed deliveries, please ensure your address details are accurate and accessible.
7. Damaged or Missing Items
- If you receive a damaged product, please contact us within 24 hours of delivery with photographic evidence.
- For missing items, notify us immediately to investigate and resolve the issue.
8. International Shipping
Currently, we do not support international shipping. Stay tuned for updates as we expand our delivery services globally.
9. Contact Information
If you have questions or concerns about your shipment, feel free to contact us: