Returns and Refund Policy
At Mk Aquarium Orbit, customer satisfaction is our priority. This Returns and Refund Policy outlines the terms under which returns, exchanges, and refunds are processed for items purchased through our Platform.
1. Returns Eligibility
Items are eligible for return or exchange if they meet the following criteria:
- The return request is made within 7 days of delivery.
- The item is unused, unwashed, and in its original packaging with all tags attached.
- Perishable, customized, or clearance items are not eligible for return.
2. Return Process
- Contact our support team at mkaquariumindore@gmail.com or call us at 078693 66734 to initiate a return.
- Provide the order number and a brief reason for the return.
- Our team will guide you on how to ship the item back to us.
3. Refunds
Refunds are processed under the following conditions:
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a defect or an error on our part.
4. Exchanges
If you receive a defective or damaged item, we will replace it with the same item (subject to availability) at no additional cost. To request an exchange:
- Contact us within 48 hours of receiving the item.
- Provide photographs of the damage or defect as proof.
5. Items Not Eligible for Return
The following items are non-returnable:
- Perishable goods (e.g., live plants, fish, or food items).
- Custom or personalized orders.
- Sale or clearance items.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service for safe delivery of returned items.
7. Cancellation Policy
Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations are subject to a restocking fee if applicable.
8. Contact Information
For further assistance with returns or refunds, please contact us: